CEVA Logistics Commerce EMEA, based in the Netherlands, is a key regional branch of CEVA Logistics, offering end-to-end supply chain and e-commerce solutions. CEVA Logistics supports its customers across multiple business lines – including e-commerce fulfilment and lifecycle management services for leading telecom providers such as Vodafone, Hollandsnieuwe and Simpel.
Challenge
To support its rapidly growing telecom and e-commerce business, CEVA Logistics aimed to improve process efficiency and service quality within its lifecycle management operations. The challenge was to identify and implement improvements across multiple customer programs while ensuring seamless collaboration between internal teams and external partners.
Solution and deliverables
As project manager, 4Supplychian supported CEVA Logistics in driving process optimization initiatives from design to implementation.
- Mapped current end-to-end processes for e-commerce and lifecycle management operations
- Identified key improvement opportunities across order handling, repair, return and refurbishment flows
- Coordinated with multiple stakeholders (including telecom clients and logistics partners) to define and align improvement initiatives
- Implemented operational changes aimed at reducing turnaround times and improving visibility across the value chain
- Delivered process improvements, increasing efficiency and customer satisfaction within the telecom lifecycle operations
