Lotus Bakeries, headquartered in Belgium, is globally recognized for its caramelized biscuits and a growing portfolio of natural snacking brands. In addition to its iconic Lotus Biscoff cookies, the company owns brands like BEAR and Nakd, focusing on healthy and clean-label snacks. Lotus products are sold in more than 50 countries and appreciated for their quality and simplicity. The company combines tradition and innovation to meet modern consumer preferences.
Challenge
The role of supply chain planning manager was temporarely vacant which resulted in an interim request. Lotus Bakeries faced the challenge of maintaining operational continuity and performance across its Planning and Customer Service functions. The two teams needed consistent leadership to manage day-to-day operations, safeguard service levels, and identify opportunities for process improvement during this interim period.
Solution and deliverables
4Supplychain provided ad interim management support, with Jens Michaelis taking over as Planning & Customer Service Manager. The focus was on stabilizing operations while driving efficiency improvements:
- Managed and coached the planning and customer service teams
- Safeguarded daily operations, ensuring stable service levels and smooth customer communication
- Played a key role in the project-based optimization of warehouse saturation levels and customer drop sizes
- Enhanced collaboration with Sales through development of the new Demand Planner role
- Ensured a structured handover and smooth reintegration of the returning manager
